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For all online orders, Zeroish uses RePack which is a reusable and returnable delivery packaging designed with reuse in mind. It is best suited for soft goods. The reusable packaging is made from recycled material and designed for at least 40 use cycles. Best of all, RePack reduces CO2 emissions from packaging production by up to 80% and there is no trash.

 

Shipping Fees

Portugal – 3€; Other countries – 5,50€.

 

Return Policy

ZEROISH has a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact zeroish.pt@gmail.com. If your return is accepted, they will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact Zeroish immediately if the item is defective, damaged or if you receive the wrong item, so that they can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Zeroish does not exchange custom items. Please make sure you choose the right phone model.

 

Refunds 

You will get a notification once Zeroish has received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact Zeroish for any return question at zeroish.pt@gmail.com