Delivery times are estimates and start from the date of dispatch. Pierre Sports will endeavour to send your order out as quickly as possible but cannot be responsible for delays such as a result of remote delivery locations.
We handle all orders placed from Monday to Friday before 12 PM (CET) on the same day. If you place your order on a Saturday, Sunday or on a public holiday, it will be handled on the first business day after that.
In case you wish to cancel your order but the order has already been dispatched, you are required to receive it. The cancellation is not valid until it has been confirmed by Pierre Sports by email. If a product has been discontinued or is out of stock, Pierre Sports has the right to cancel the purchase and refund the paid amount to the customer.
Shipping tariff: 4,99 euro for shipping within EU. No shipping outside EU. Delivery will be done by DPD logistics.
PIERRE SPORST OFFERS YOU A 12-MONTH WARRANTY ON ALL OF OUR PIERRE YOGA MATS.
Your receipt together with written proof of purchase is your warranty certificate. The warranty is valid for one year from the date of purchase and applies to correct use of the mat for yoga exercises, the use of the correct cleaning products and the storage of the mat in a sun-free, dry and cool place. From then on, you can proceed to send an email to HELLO@PIERRESPORTS.COM with whichever issue you want to report to our support.
Please note, your guarantee does not cover:
- Failure or damage resulting from improper use, lack of care, or accidents (i.e. knocks, dents, crushing, stitching issues, etc.).
- Aesthetic changes resulting from normal usage & aging (i.e. alteration of the color/logo, small damages on the sides of the mat, etc.),
- Water damage if care instructions for the product’s water-resistance level were not followed. The Pierre products are water-friendly but not water resistance, it means that it doesn’t resist heavy rainfall or excessive water usage. Excessive contact with water may cause damage to the mats.
- Products that are not purchased from an authorized Pierre Sports retailer.
ARE YOU HAVING SECOND THOUGHTS ABOUT PIERRE PRODUCTS?
No panic, you have 30 days to request a refund or an exchange.
To exercise this right, please contact HELLO@PIERRESPORTS.COM with this request.
All items returned within this period must be in the exact same condition in which they were received. The returned products must be unused and in the original packaging, and the shipping costs are for your own account. Please consult the website of your carrier for the exact rates. We recommend you to choose a secured shipment method, as you are responsible for the risk of transporting the goods to Pierre Sports.
You may send your package to the following return address:
Nanovestraat 66 1b