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What are Ccrave’s “Default Return & Exchange terms”?

You have the right to withdraw from this contract within 14 days. The withdrawal period will expire after 14 days from the day on which you received the good. If you withdraw from the whole contract, we’ll reimburse you for all payments received from you, including the original shipping costs. You bear the costs of returning the goods, custom/tax fees of your destination and payment transaction fees (approximately 1-2%) of the original payment.

INCORRECT & DAMAGED ORDERS

  If the product is faulty or is different to its description, please follow the below return process. In this case, you’ll then receive a new but same good or a refund which will include product cost, shipping and custom cost associated with the return and VAT fees. If you haven’t received the product within the promised delivery time, please contact us at hello@ccrave.co  and we’ll see what we can do. However, the brand partners and Ccrave do not take responsibility for lost/missing packages that show successful delivery to the order address.    We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date. To create a return, please contact us by email on hello@ccrave.co.