Frequently Asked Questions
How to shop & place an order ?
Do I need an account to place an order?
Yes, you will need to register for an account so that you can place orders or create your Wishlist. This is more efficient, especially for tracking your orders.
I have forgotten my password: what should I do?
Follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You will receive an email to reset your password.
How do I receive Ccrave email updates?
Sign up for our newsletter and you will receive the latest Ccrave articles and information about new arrivals, as well as any special promotions.
How do I place an order on your site?
- Go to our Shop section and choose a category from home, fashion, or lifestyle. You can also go to our brands pages and browse through the different circular brands we have.
- Select your desired piece and click “Add to cart”. Once you’ve added all the items you want to buy to your cart, you can proceed to checkout.
- Sign in to your account.
- Enter your billing address, payment method, and delivery details to complete your order. Afterwards we will confirm the order via email, and keep you updated every step of the way.
Can I place an order over the phone?
Unfortunately we don’t offer this service, but it’s quick and easy to create your account with Ccrave online.
Can I cancel my Ccrave order or make changes to it?
Yes, you might be able to cancel some items before we prepare your order. You can’t add items to an existing order, but you can place a new order for any additional pieces.
Ccrave pricing & payment
Why are the prices high?
At Ccrave, you are shopping pieces from leading circular brands that focus on quality, design, and environmental and social responsibility. This includes ensuring a sustainable and circular production of items that are made with care and not mass produced, as well as fair wages. This means that product prices might be a bit higher, but at least you will be buying with a clear conscience.
Which currencies can I shop in?
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in Euros for a competitive exchange rate, as we operate mainly in the European market.
When will my card be charged?
If you pay by debit card or PayPal, Ccrave will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
What payment methods do you accept?
Will my personal details stay safe?
If I’m unable to place an order, what should I do?
If something didn’t go quite right, please contact our friendly Customer Service.
Product availability & authenticity
Are you going to have my size again?
You can be the first to know! To be notified if a sold-out item becomes available again, click on ‘Size Unavailable?’ on the item’s page, select the size you need, and then enter your email address.
Can I reserve an item to buy later?
Unfortunately we don’t offer reservations as we want to provide a fair opportunity for others to shop, but you can always save to your Wishlist if you’re not ready to make a purchase yet.
How will my order be packaged?
Your order will be carefully packaged by our brand partners to ensure it arrives to you in great condition while minimizing our environmental impact.
Shipping, taxes & duties
How much will I be charged for shipping?
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. You will only have one shipping fee to pay when you make a purchase, even if you are buying from different shops.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we’ll dispatch it as soon as possible. Delivery will vary depending your location and chosen shipping method. If you ordered from multiple Ccrave partners, your items will arrive separately and you’ll receive separate delivery notifications.
Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to ‘My Orders’ if you have an account.
Will I need to pay taxes and duties?
Ccrave ships to the following destinations on a DDP (Delivery Duties Paid) basis:
European Union, EEA, Switzerland, and The United Kingdom.
Returns & refunds
What is Ccrave’s returns policy?
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date. To create a return, go to ‘My Orders & Returns’ in your account.
We are unable to process exchanges, and all returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging.
How do I return my item?
- Go to ‘Orders & Returns’ after signing into your account.
- Find the order you want to return and click ‘Return item(s)’.
- Select each item and your reason for returning.
- Place each item you’re returning with all original packaging.
How do I package my item for return?
- Place the item with original packaging and attach the return label and a signed copy of the return note to the outside of the packaging.
- If you are returning to multiple locations, please pack the items separately for each of our brands, with a corresponding return label attached to the outside of each box.
When will I receive my refund?
Refunds are issued via the original payment method and will normally appear within 14 business days, depending on the processing time of your payment provider.
As soon as your returned package is received and accepted by our brand partner, you will receive an email to confirm your refund.
Will shipping & duties be refunded on return?
We do not offer free returns at the moment. You may be able to recover the duties taxes by contacting your local customs office directly.
Can I return my customised item?
Unfortunately, we are unable to accept returns as customised pieces are created to your specification and taste.